You get unlimited extensions with GenVoice Cloud PBX. You can set up different extensions for multiple departments, offices, and sales reps. An extension is a 3 to 6 digit number that comes after the phone number. The extension is used to route calls to specific call path configurations.

Your team can make and receive as many calls as needed with unlimited concurrent calls. This feature will let you scale your business without worrying about losing customers to blocked calls. Use one phone number for your call center and take many calls without issues with call quality.

Integrate our VOIP system with other applications. Our phone system integrates with CRM and Helpdesk, Slack, ZOHO, Zendesk, Salesforce, Freshdesk and Hubspot. Increase your productivity with our seamless integration. You can easily use GenVoice phone system with your existing tools.

There are no restrictions as to how many conference calls you can make. Use our unlimited conference rooms feature to make as many conference calls as you need.

Transfer your calls with ease with the call transfer feature. Basically, you will be able to send existing phone calls to different phones and attendants. Easily transfer calls to different departments or specific personnel.

Forward calls to mobile phones for when you need to leave the office. Sales reps, and account managers may need to step out of the office to take care of other business. Now you can forward the calls to their mobile numbers so that they can take care of customers even when away from the desk.

Receive notifications about incoming calls, so you can accept calls when working on tasks outside of the GenVoice interface. This feature allows employees to be productive and work on business tasks while remaining available to incoming calls with the notifications.

Call queues is an important feature if your business gets a lot of inbound calls. With this feature, you can manage and organize your incoming calls efficiently. This allows your business to handle calls in a fair and orderly manner that ensures your customers stay happy.

Ring groups allow groups to share extensions. This is a great way to distribute incoming calls for specific departments or teams in your business. Allow your teams to be productive and efficient with ring groups.

An auto attendant is used to transfer calls to different extensions without an operator or receptionist This feature lets callers choose from a menu to be transferred to the right person or department. You can configure the auto attendant to fit your business needs.

IVR stands for Interactive Voice Response. IVR nodes can be used for complex tasks. IVR nodes can be configured to operate autonomously or interact with integrated applications.

View information about incoming calls before accepting them. You will be able to see callers names, and phone numbers. This will let you know who you will be talking to before you answer the call.

Save all your contacts and manage their information with the address book. Store phone numbers and call logs. You can manage business contacts and customer information with this feature.

This feature allows apps to provide other apps with real-time information. This delivers data to other applications instantly. With real-time HTTP callbacks, you can configure your applications to take specific actions based on the incoming data. This will help you automate parts of your business and increase productivity.

Don’t worry about expensive international calls. Our international calling rates are low so you can place calls internationally without worrying about expenses.

Place incoming calls on hold and select music of your choice for the callers to listen to. This is a good way to let callers know they are on hold.

Record personal greetings for your voicemail. Use this option to let callers know the next steps to take when incoming calls cannot be received. If calls are coming in after hours, personal greetings can be used to inform callers about operation hours.

Receive voicemails so callers can leave a message when calls aren’t answered. It’s easy to check your voicemails and organize them with our system.

This is an auto attendant feature. This lets callers reach specific personnel in your company by name. Callers do not need to know the extension if they know the name of the person they are trying to reach.

Call parking is a feature that lets you place a caller on hold at one telephone set, and then continue the phone conversation from a different telephone set. Convenient for when you need to move to a different location in the office building.

This feature is a way to make person to person calls. Rather than just calling one phone number, the call will get routed to different phones until the person answers, or until it goes to voicemail.

You can blacklist numbers so that you block unwanted calls. There are lots of telemarketers and robo dialers calling multiple times every day. Send them to your blacklist and block them out.

Get calls with ease with our easy click to dial feature. This feature is great for running online marketing campaigns.

This will free up your customers time by allowing them to save their place in the queue while being able to end the call. Customers can choose to receive an automated callback at a later time according to their place in the queue.

There is no extra charge for calls made within your network. Enjoy the benefit of free intra-domain calls.

Call parking is a feature that lets you place a caller on hold at one telephone set, and then continue the phone conversation from a different telephone set. Convenient for when you need to move to a different location in the office building.

Record calls to keep records of important information. Calls can be recorded and reviewed when needed. Sales reps can record and analyze sales calls to make improvements as well.

Get local numbers based on the cities of your choice. Local numbers get your business to look more trustworthy with people in the surrounding areas.

Get toll free numbers to use for providing professional customer service. Gives your business a professional appearance. Customers have peace of mind when dialing toll free numbers.

Announce business hours through your phone system. You can configure settings to automate the announcement of business hours for incoming calls.