by kevin gu | Feb 27, 2019 | ARTIFICIAL INTELLIGENCE, CONTACT CENTER
Artificial Intelligence Contact Center Is Happening. Even in 2019, it still happens. That product you ordered never arrives, or you got double-billed on a payment. You poke around to see if you can figure out the issue online, then resign yourself to contacting the...
by kevin gu | Oct 3, 2018 | CONTACT CENTER
The right call center system can make or break your customer service reputation, how you contact the right people and, ultimately, your entire business. Choosing the wrong one can mean spending too much money on something that you may not need or doesn’t function...
by kevin gu | Jul 18, 2018 | CONTACT CENTER
Whether you have a long-time business or are starting a new business, responsive communication is the key to building your business base and maintaining customer satisfaction. With the modern digital world, your customers are going to be expecting timely responses,...
